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Assistant Case Manager - Second Step
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Assistant Case Manager
Department: Emergency Service
Reports to: Second Step Program Director
The Assistant Case Manager position plays a critical role in supporting the Second Step case managers The ideal candidate must have the ability to work effectively in a fast-paced environment, while being detail-oriented, and having exceptional communication. The Intake Specialist should be energetic, hardworking, and passionate about providing quality services within our community.
Tasks/Responsibilities
• Ensure client records are kept in accordance with agency and program standards and guidelines.
• Check all required documentation pertaining to the client and follow specific documentation procedures ensuring accuracy and completeness.
• Assist case managers and update client level electronic data on the Homeless Management Information System (HMIS) following specific data entry policies and procedures
• Maintain, organize, and archive hard client files
• Collect data to complete initial intake forms.
• Review all invoices and bills for accuracy.
• Complete purchase Orders with attached invoices and submit for signature.
• Review all checks and purchase orders for accuracy before mailing out.
• Provide information & referral to various community resources, as appropriate.
• Input client data in HMIS database.
• Maintain positive relations with clients, local community agencies and team members.
• Maintain client confidentiality.
• Maintain compliance with program guidelines.
• Assist in completing special projects and events set forth by JFSA.
• Perform other duties as assigned by the Director of Emergency Services and Program Manager.
Education and Experience:
• High School Diploma or Equivalent required
• Bachelor’s degree in social services or a related field preferred.
• 2 years’ experience working with people is required
• Possess a working knowledge of community resources within Clark County
Skills and Requirements:
• Ability to pass a background check and drug screening.
• Ability to work assigned work schedule.
• Ability to work effectively and independently and as a team.
• Ability to communicate effectively verbally and in writing.
• Ability to work with individuals from various ethnic/cultural and socioeconomic backgrounds.
• Proficiency in computers and software including Microsoft Word, Microsoft Excel, Microsoft Outlook and willing to learn additional data systems.
• Must have your own vehicle that can be driven daily( milage reimbursement given) and is fully insured
• Bilingual skills helpful.
Physical Demands: Ability to drive, sit, stand, and walk for extended periods of time. Ability to perform push/pull movements and to lift 25lbs regularly.