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Assistant Case Manager Senior Lifeline
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Assistant Case Manager
Department: Senior Lifeline
Reports to: Program Director
Under the direct supervision of the Program Director, provides program support to the management and staff. The Assistant Case Manager position plays a critical role in supporting the Senior Lifeline Case Managers. The ideal candidate must work effectively as part of the JFSA team to accomplish the mission of the agency. This includes developing and maintaining positive relations with those we serve, families, other agencies serving seniors, funding sources/other government agencies and all entities that provide services which overlap with programs provided by JFSA. The Assistant Case Manager should be energetic, hardworking, and passionate about providing quality services to seniors in our community. This is a great first step opportunity for those who wish to gain experience in case management.
Tasks/Responsibilities
• Ensure client records are kept in accordance with agency and program standards and guidelines.
• Check all required documentation pertaining to the client and follow specific documentation procedures ensuring accuracy and completeness.
• Assist case managers and update electronic data and information while following specific data entry policies and procedures.
• Maintain, organize, and archive hard client files.
• Collect data to complete initial intake forms.
• Review all invoices and bills for accuracy.
• Complete purchase orders as needed with attached invoices and submit for signature.
• Provide information & referral to various community resources, as appropriate.
• Maintain positive relations with clients, local community agencies and team members.
• Maintain client confidentiality.
• Maintain compliance with program guidelines and regulations.
• Assist in completing special projects and events set forth by JFSA.
• Perform other duties as assigned by the Program Director.
Education and Experience:
• High School Diploma or Equivalent required
• Bachelor’s degree in social services or a related field preferred.
• 2 years’ experience working with people is required.
Skills and Requirements:
• Ability to pass a background check and drug screening.
• Ability to work assigned work schedule.
• Ability to work effectively and independently and as a team.
• Ability to communicate effectively verbally and in writing.
• Ability to work with individuals from various ethnic/cultural and socioeconomic backgrounds.
• Proficiency in computers and software including Microsoft Word, Microsoft Excel, Microsoft Outlook and willing to learn additional data systems.
• Have your own vehicle that can be driven daily (milage reimbursement given) and is fully insured.
• Bilingual skills helpful.
• High School Diploma or Equivalent
• Possession of a valid Driver's License is required.
Physical Demands: Ability to drive, sit, stand, and walk for extended periods of time. Ability to perform push/pull movements and to lift 25lbs regularly.