Job Application - Jewish Family Service Agency

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Program Supervisor (Senior Life Line)

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Job Description                                                                                                      


Position:

Program Supervisor

 

 

 

Department:

Senior Lifeline

 

Pay Basis:

Salary

Reports To:

Program Director

 

Classification: 

Exempt

Under the supervision of the Program Director, this position advances the mission of JFSA by coordinating the efforts of staff to effectively support individuals served by the Senior Lifeline programs. Additionally, this role provides direct supervision to case management staff.

Essential Tasks

Coordinate Programs

  • Program Coordination: Coordinate and schedule activities to ensure smooth operations and service delivery. Ensure that all required assessments and annual documentation are completed on time.
  • Resource Access: Collaborate with case management staff to help individuals access community services and resources tailored to their specific needs. Provide guidance to case management staff to ensure that those they serve can utilize these services, which may aid them in staying in their own homes.
  •  Person Centered Planning: Coach case management staff to coordinate services and establish person-centered goals that help individuals achieve their personal aspirations and maintain independence in their homes. 
  • Staff Training: Offer training and support to staff for effective case management and program delivery. Serve as the Welligent point person to ensure the system fulfills program requirements.
  •  Event Management: Organize and lead training sessions and departmental events (such as congregate meals) to improve program effectiveness.

Supervision

  •  Employee Oversight: Oversee non-exempt case management employees to ensure they achieve their performance goals.
  •  Policy Compliance: Ensure case management staff follow departmental and agency policies, procedures, and legal regulations.
  • Training Facilitation: Provide training sessions on essential policies and procedures for staff and conduct orientation for new hires.
  • Performance Metrics: Collaborate with the Director to establish clear performance expectations for staff and regularly evaluate their progress to identify areas for improvement.

Implement Services

  • Program Compliance: Supervise staff to ensure Senior Lifeline programs meet JFSA's expectations and grant regulatory requirements.
  • Data Management: Keep precise records and databases in line with departmental/agency policies, ensuring proper documentation of services rendered. Collect and document program data for outcome measurement reporting (e.g., surveys, monthly reports, enrollment figures).
  • Reporting Abuse: Follow mandated reporter regulations for suspected abuse cases and report them according to established protocols.
  • Policy Adherence: Ensure that all actions comply with relevant agency policies and procedures.

Create Connections

  • Collaborative Engagement: Work collaboratively with JFSA team members to ensure smooth transitions between departments and case managers. Attend the agency's monthly case management meetings.
  • Inclusive Initiatives: Proactively pursue opportunities for inclusive initiatives that consider the needs of all individuals served. Attend external events, meetings, and training as necessary.

Develop and Maintain Effective Relationships

  • Culture Building: Foster an inclusive culture that emphasizes retention, engagement, and development within the team and for individuals served.
  • Professional Communication: Approach all interactions with professionalism and respect, promoting a supportive environment.
  • Team Collaboration: Participate actively in team efforts to address challenges facing individuals served and work collaboratively to enhance service quality.
  • Continuous Improvement: Strive for ongoing enhancements in service quality and teamwork among colleagues and individuals served.

Other Duties 

  • Performs other duties as requested.

Prerequisite Qualifications

The candidate must meet the following criteria to be considered for employment in this position:

  • Minimum of (5) years of experience working with seniors.
  • Minimum of (3) year experience working as a case manager.
  • Minimum of (3) year of experience managing direct reports in a social service setting.
  • Required: valid driver's license and reliable transportation.
  • Required: Prior to employment, fingerprint/ Criminal record background clearance initiated.
  • Required for maintained employment: Must be able to successfully pass a background check.
  • Required: 1st Aid and CPR certifications.
  • Computer Skills: Microsoft Office products (e.g., Word, Excel, PowerPoint, etc.) required. Microsoft Outlook is required. 

Skills and Abilities

  • Demonstrated leadership, personal and professional ethics, and an ability to inspire and motivate others.
  • Ability to sit, stand, and walk for extended periods of time.
  • Ability to maintain an orderly work environment, prioritize workload, and perform tasks in a prescribed and safe manner.
  • Ability to self-direct daily work activities with little supervision.
  • Demonstrates sensitivity to the multicultural diversity of the service population.
  • Willingness to enroll in ongoing, free training to expand and develop skills.

Acknowledgment

This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position.  The Employee may be required to follow any other job-related instructions and to perform any other job-related duties requested.

This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.