Job Application - CareXM TM

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Patient Care Advocate, US Remote

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Patient Care Advocates

 CareXM is the largest provider in the U.S. of afterhours telehealth support.  Our mission is to provide high quality patient care via Patient Advocates who support callers from 4000+ medical facilities by answering questions, scheduling appointments and connecting patients with the right medical support.  Sites in Lehi, UT, Johnson City, TN, Wise, Virginia, as well as hundreds of remote agents nationally, work hard to bring real value to those we serve.. 

Our Patient Advocate (PA) will be the first point of contact for patients calling to schedule routine appointments, prescription refills, new patient registration, general inquiries and other.  This role provides needed information or relays detailed messages from the patient or patient representative to the patient’s medical care team. 

CareXM is part of Triage Holdings.  Find out more about us at CareXM.com (or our sister company TotalTriage.com and TeleMedinc.com).


Essential Job duties

·        Strong customer services skills that deliver a high level of caller satisfaction.

·        Ability to work in a fast paced contact center environment answering a high volume of incoming calls.

·        Relay detailed messages from the patient or patient representative to the patient’s care team quickly and efficiently.

·        Participate in ongoing training to gain additional skills to support higher level patient inquiries and service requests.

·        Maintain positive and professional work relationships with all customers and team members at CareXM.

·        Help foster a culture that supports growth, quality and pride in the work we perform.

Requirements

·        High School Diploma or equivalent/GED required, higher education helpful.

·        Experience in call center or equivalent customer service setting as typically acquired in 0-2 or more years, preferably in a service delivery environment strongly preferred.

·        Demonstrated basic computer skills involving word processing and accurate data entry.

·        Ability to remain sitting for long periods of time to perform work on a computer and telephone.

·        See, read and follow protocol provided via computer monitor.

·        Ability to follow policies and procedures including OSHA and HIPPA guidelines.

·        Ability to process requests quickly, accurately, and consistently with general supervision.

·        Ability to learn and use various Contact Center enabling tools and technologies.

·        Ability to asses problems and resolve or escalate as needed.

·        Strong verbal and written communication skills.

·        Strong attention to detail.

·        Ability to speak clearly and concisely with a pleasant telephone voice.

·        Ability to handle stressful situations.

·        

Benefits

 

Generous benefits package includes health insurance, PTO, dental, vision, life insurance, healthcare savings plan (HSA), employee assistance plan(EAP).  Excellent opportunities to grow from within and be a part of a fantastic team!


Please Note

All positions subject to close without notice. CareXM prohibits discrimination on the basis of race, ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran status, disability and/or genetic information.