Open Arms Adoption Agency, a program of JFSA, is licensed by the State of Nevada as a child-placing agency. The goal of the Agency’s adoption program is to provide professional adoption services; work with birth parents that are considering adoption of their children and to assist in the placement of infants in permanent family homes. To achieve this goal, there will be counseling with birth parents, consent processing, and group training sessions for pre-adoptive couples and individuals, home study screening and counseling for couples or individuals wanting to adopt, pre-placement and post-placement supervision of infants, and work with referral sources and licensed adoption facilitators and attorneys both in Nevada and out of state. The primary purpose will be to ensure the best emotional, spiritual, material, and physical needs of the individual infant.

This position offers the opportunity for growth and transition into the Director of Adoption Program.

Essential Duties and Responsibilities:

·         Handle inquiry calls for Adoptive families and birth parents.

·         Assist in interviewing, assessing, and evaluating adoptive applicants and birth parents as described in the Agency’s Adoption Manual.

·         Provide appropriate services and coordinate with other JFSA staff or community resources on behalf of infants, birth parents, adoptive couples, and foster families as described in the Adoption Agency’s Manual.

·         Represent JFSA in the adoption area in the community

·         Provide general support to the Director of Adoption Services.

·         Assist with birth parent consents, writing and filing reports to the court and adoption finalization process.

·         Be available after hours for birth parent contact

·         Assist in marketing the Agency’s adoption program and for public relations in the area

·         Attend and participate in Agency/community meetings and educational events as assigned

Minimum Qualifications:

·         Minimum of bachelor’s degree with demonstrated knowledge and experience in child welfare and adoption in the State of Nevada.

·         Have an active Nevada State Social Work license (LSW)

·         Exceptional time management skills.

·         Ability to effectively communicate with persons of all backgrounds and levels

·   Flexible to work after-hours and on-call time.

·         Non-judgmental attitude and ability to handle sensitive confidential issues

Physical Demands:

Ability to drive, sit, stand, and walk for extended periods of time. Ability to perform push/pull movements and to lift 10 lbs.

Position duties will be fulfilled in an outdoor and indoor environment.

Job Description                                                                                                      

Under the supervision of the Program Director, this position advances the mission of JFSA by coordinating the efforts of staff to effectively support individuals served by the Senior Lifeline programs. Additionally, this role provides direct supervision to case management staff.

Essential Tasks

Coordinate Programs

• Program Coordination: Coordinate and schedule activities to ensure smooth operations and service delivery. Ensure that all required assessments and annual documentation are completed on time.
• Resource Access: Collaborate with case management staff to help individuals access community services and resources tailored to their specific needs. Provide guidance to case management staff to ensure that those they serve can utilize these services, which may aid them in staying in their own homes.
•  Person Centered Planning: Coach case management staff to coordinate services and establish person-centered goals that help individuals achieve their personal aspirations and maintain independence in their homes. 

• Staff Training: Offer training and support to staff for effective case management and program delivery. Serve as the Welligent point person to ensure the system fulfills program requirements.
•  Event Management: Organize and lead training sessions and departmental events (such as congregate meals) to improve program effectiveness.

Supervision

•  Employee Oversight: Oversee non-exempt case management employees to ensure they achieve their performance goals.
•  Policy Compliance: Ensure case management staff follow departmental and agency policies, procedures, and legal regulations.
• Training Facilitation: Provide training sessions on essential policies and procedures for staff and conduct orientation for new hires.
• Performance Metrics: Collaborate with the Director to establish clear performance expectations for staff and regularly evaluate their progress to identify areas for improvement.

Implement Services

• Program Compliance: Supervise staff to ensure Senior Lifeline programs meet JFSA's expectations and grant regulatory requirements.
• Data Management: Keep precise records and databases in line with departmental/agency policies, ensuring proper documentation of services rendered. Collect and document program data for outcome measurement reporting (e.g., surveys, monthly reports, enrollment figures).
• Reporting Abuse: Follow mandated reporter regulations for suspected abuse cases and report them according to established protocols.
• Policy Adherence: Ensure that all actions comply with relevant agency policies and procedures.

Create Connections

• Collaborative Engagement: Work collaboratively with JFSA team members to ensure smooth transitions between departments and case managers. Attend the agency's monthly case management meetings.
• Inclusive Initiatives: Proactively pursue opportunities for inclusive initiatives that consider the needs of all individuals served. Attend external events, meetings, and training as necessary.

Develop and Maintain Effective Relationships

• Culture Building: Foster an inclusive culture that emphasizes retention, engagement, and development within the team and for individuals served.
• Professional Communication: Approach all interactions with professionalism and respect, promoting a supportive environment.
• Team Collaboration: Participate actively in team efforts to address challenges facing individuals served and work collaboratively to enhance service quality.
• Continuous Improvement: Strive for ongoing enhancements in service quality and teamwork among colleagues and individuals served.

Other Duties 

• Performs other duties as requested.

Prerequisite Qualifications

The candidate must meet the following criteria to be considered for employment in this position:

• Minimum of (5) years of experience working with seniors.
• Minimum of (3) year experience working as a case manager.
• Minimum of (3) year of experience managing direct reports in a social service setting.
• Required: valid driver's license and reliable transportation.
• Required: Prior to employment, fingerprint/ Criminal record background clearance initiated.
• Required for maintained employment: Must be able to successfully pass a background check.
• Required: 1st Aid and CPR certifications.
• Computer Skills: Microsoft Office products (e.g., Word, Excel, PowerPoint, etc.) required. Microsoft Outlook is required. 

Skills and Abilities

• Demonstrated leadership, personal and professional ethics, and an ability to inspire and motivate others.
• Ability to sit, stand, and walk for extended periods of time.
• Ability to maintain an orderly work environment, prioritize workload, and perform tasks in a prescribed and safe manner.
• Ability to self-direct daily work activities with little supervision.
• Demonstrates sensitivity to the multicultural diversity of the service population.
• Willingness to enroll in ongoing, free training to expand and develop skills.

Acknowledgment

This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position.  The Employee may be required to follow any other job-related instructions and to perform any other job-related duties requested.

This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

Care Management Specialist (CMS) Department:  Behavioral Services

7.      Complete the needs assessment, individualized care plan (ICP), discharge plan, and other required paperwork within the timeframe set by JFSA: Behavioral Services’ policies and procedures.

·         Ability to maintain confidentiality.

·         Committed to upholding high moral standards both at work and in the community.

HOURS: 40 hours per week, typically Monday to Friday, from 9 AM to 5 PM, with some flexibility required.

PHYSICAL DEMANDS: Ability to drive, sit, stand, and walk for prolonged periods. Ability to perform push/pull movements and lift no more than 15 lbs., occasionally lifting and carrying items such as ledgers, files, and small to medium boxes and objects.

The Food Pantry Specialist will be assisting with the day-to-day operations of our busy food pantry. Our food pantry serves 100+ families daily. This position helps ensure that food distribution, organization, and client service run smoothly while maintaining high standards of food safety and cleanliness. The right person for this position needs to be an individual who loves to work hard and values the community. Food Pantry Specialist should be friendly and compassionate and possess great customer service skills, in a fast-paced environment.

Task/Responsibilities:

• Get food pantry ready for daily services – stock shelves, prep bags, check food for signs of spoilage.

• Pick up a wide variety of food from local Supermarkets and deliver it to JFSA food pantry and clients around the valley.
• Ensure time management, schedules and routes are met daily

• Load and unload boxes of food at scheduled locations

• Weigh in all donations to the food pantry and log the numbers

• Ensure all food is properly put away for distribution
• Conducts housekeeping to assure that work areas meet USDA standards for cleanliness and that areas are organized, and Clean.

• Greet client’s curbside and add assistance records in real time using our intake software.
• Keep shelves and refrigerators stocked using a first in first out model while checking for spoilage.
• Receive deliveries from Three Square Food Bank and other vendors.
• Assist clients with our pop-up Market; keeping things stocked.
• Assist in loading and unloading food for pop up markets.
• General housekeeping duties include cleaning regularly touched surfaces, cleaning refrigerators and freezers, sweeping, mopping, and taking out trash/recycling.
• Keep all work areas clean and organized.
• Check refrigerator/freezer temperatures twice daily keeping food safety standards.

Skills/Requirements

• High School Diploma or higher
• Valid Driver License issued by the state of Nevada
• Ability to drive agency vehicles
• Bi-lingual- Spanish speaking preferred but not required.
• Reliable transportation required.
• Motivated, self-starter with strong time management
• Must be honest, courteous, and consistent.
• Ability to stay positive in demanding and busy situations.
• Strong customer service skills
• Ability to walk, drive, lift, and carry up to 50lbs daily
• Ability and willingness to obtain ServSafe Food Handler’s Certificate
• Flexible to work evenings and weekends if required.
• Be able to pass Background check.

Physical Demands: Ability to drive, sit, stand, and walk for extended periods of time. Ability to perform push/pull movements and to lift up to 25- 50 lbs. daily.

Veteran Directed Care (VDC) Case Manager (Part Time)      

Department:  Senior Services

Unit: NV Care Connection

Reports to:  Resource Navigation Supervisor

The Veteran Directed Care (VDC) Case Manager provides person-centered case management to Veterans enrolled in the Veteran Directed Care Program through the VA Southern Nevada Healthcare System (VASNHS). This fully remote position offers a high degree of flexibility and is well suited for an organized, self-directed professional who is committed to supporting Veterans in maintaining their safety and independence at home.

The Case Manager establishes their own schedule and can complete the majority of responsibilities from home. Some weekday morning availability is required to communicate with VA and State staff regarding active cases, but beyond that, hours may be arranged at the Case Manager’s discretion as long as client needs are met. The position currently includes 30 hours per month to serve a caseload of 15 Veterans. The Case Manager may choose to maintain a caseload of 15 long-term, and as the program expands, this position may have opportunities for increased monthly hours.

The VDC Program allows eligible Veterans to self-direct their long-term care services using a flexible, VA-approved monthly budget. Within this model, the Case Manager acts as the primary liaison between the Veteran, the VA, and the Fiscal Management Services provider to support effective service coordination, spending plan alignment, and overall program compliance. For required home visits, agency vehicles are available for reservation and are prioritized for rural travel when possible.

Key Responsibilities:

·        Manage an active caseload of VDC participants and provide consistent support through:

o   Monthly phone check-ins

o   Quarterly home visits

o   Additional contact as needed for changes in condition, emergencies, or care plan adjustments

·        Conduct person-centered assessments and develop individualized service and spending plans in collaboration with each Veteran and/or their representative.

·        Educate and support Veterans in exercising self-direction, including hiring, scheduling, and managing their own workers, which may include family members or friends when permitted by VA policy.

·        Collaborate closely with the VA Southern Nevada Healthcare System point of contact and other VA staff to ensure coordination of care and compliance with VA guidelines.

·        Partner with the Fiscal Management Services (FMS) provider (currently Acumen Fiscal Agent) to support payroll, budget tracking, and vendor payments.

·        Monitor monthly budgets and spending trends; report any concerns or deviations to the VA.

·        Maintain detailed, accurate, and timely case documentation in systems such as Welligent, Therap, or other program databases.

·        Ensure compliance with HIPAA, VA regulations, and agency confidentiality standards.

·        Participate in required VA and NV Care Connection trainings, meetings, and quality assurance activities.

·        Identify and report any health, safety, or risk concerns immediately to the supervisor or VA staff.

·        Provide referrals to community-based resources through Nevada Care Connection, including additional long-term services, caregiver support, or benefits counseling.

·        Support data collection and reporting requirements for monthly, quarterly, and annual reports.

·        Reserve and utilize agency vehicles in accordance with established procedures for home visits; agency vehicles are prioritized for rural travel when available.

Education and Experience:

·        Bachelor’s degree in social[KL1]  work or a related field preferred; equivalent experience considered.

·        Experience working with Veterans or military families strongly preferred.

·        Experience supporting older adults or individuals with disabilities required.

·        Experience providing case management or service coordination in a setting that requires independent work and minimal supervision strongly preferred.

·        Demonstrated experience advocating on behalf of clients and assisting with navigation of community resources, public benefits, or support services required.

·        Knowledge of Clark County community resources and Veteran service systems preferred.

·        Experience with case management, service coordination, or self-directed care models (such as VDC, HCBS, or participant-directed programs) is desirable.[KL2] 

Skills & Abilities:

• Strong interpersonal, verbal, and written communication skills.

·       Ability to build rapport with Veterans, caregivers, and interdisciplinary partners, and to work effectively with individuals from diverse backgrounds.

·       Strong advocacy skills with the ability to problem-solve, remove barriers, and ensure clients receive needed services and supports.

·       Demonstrated ability to work independently, prioritize competing tasks, and manage a flexible schedule with minimal oversight.

·       Exceptional time management and documentation skills, with an emphasis on accuracy and follow-through.

·       Proficient in Microsoft Word, Excel, Outlook; comfortable learning new systems.

·       Ability to maintain confidentiality and adhere to HIPAA and agency privacy standards.

·       Bilingual (English/Spanish) skills preferred but not required.

Additional Requirements:

• Valid Nevada driver’s license and insurable driving record required.
• Willingness to travel throughout Clark County and surrounding rural counties.
• Access to an agency vehicle for home visits; use of personal vehicle may be required when agency vehicles are unavailable (mileage reimbursed per policy).
• Successful completion of background check, reference check, and drug screening.

Working Conditions:

• Part-time position based in Las Vegas, NV.
• Includes remote work and field travel for home visits, including periodic rural trips
• Must be able to sit, stand, walk, drive, and lift up to 10 lbs.

Senior Services Case Manager

The Senior Services Case Manager will perform professional case management with individuals 60 + years of age, to obtain health, financial and social services; conduct visits to clients' homes, provide assessments and develop and implement case management plans; performs related duties as required.

Jewish Family Service Agency Senior Services provides nondenominational, criteria-based social resources to Las Vegas seniors who need assistance in these areas: Transportation, Medical Support, Homemaking, Nutrition, and Transportation, with an emphasis on maintaining at-home independence and filling gaps in existing senior resources without duplicating services provided in the community. The Senior Services Case Manager should be energetic, hardworking and passionate about providing quality services to senior citizens within our community.

General Tasks/Responsibilities

• Oversee assigned caseload.
• Complete all paperwork in a timely manner related to clients being served.
• Conduct client intakes to determine program eligibility.
• Conduct visits to the client’s home to complete assessment and evaluations.
• Refer clients to various community resources.
• Maintain positive relations with clients, local community agencies and team members.
• Participate in various committee meetings and trainings related to senior care issues.
• Document all client contact, maintain client files and database information.
• Assist in completing special projects and events set forth by JFSA.
• Maintain client confidentiality.
• Report client concerns/needs to Director in a timely manner.
• Maintain compliance with program guidelines.
• Assist in answering the phones.
• Perform other duties as assigned by the Director.

Education and Experience:

•  Bachelor’s degree in social services or a related field preferred.
• Experience working with seniors is required.
• Ability to communicate effectively verbally and in writing.
• Possess a working knowledge of community resources within the Clark County area.
• Ability to work with individuals from various ethnic/cultural and socioeconomic backgrounds.
• Bilingual skills helpful.

Skills/Requirements:

• Ability to pass a background check and drug screening.
• Possess reliable transportation and a Nevada Driver’s License
• Ability to work assigned work schedule
• Ability to work effectively and independently.
• Physical Demands: Ability to drive, sit, stand and walk for extended periods of time. Ability to perform push/pull movements and to lift 10 lbs.
• Position duties will be fulfilled in an outdoor and indoor environment.

Required education:

• Bachelor's

Required experience:

• Conducting Home Visits: 1 year
• Case Management: 1 year
• Social Services: 1 year
• Working with individuals 60+years old: 1 year

Required license or certification:

• Driver's License