Open Job Postings - Jewish Family Service Agency

Open Arms Adoption Agency, a program of JFSA, is licensed by the State of Nevada as a child-placing agency. The goal of the Agency’s adoption program is to provide professional adoption services; work with birth parents that are considering adoption of their children and to assist in the placement of infants in permanent family homes. To achieve this goal, there will be counseling with birth parents, consent processing, and group training sessions for pre-adoptive couples and individuals, home study screening and counseling for couples or individuals wanting to adopt, pre-placement and post-placement supervision of infants, and work with referral sources and licensed adoption facilitators and attorneys both in Nevada and out of state. The primary purpose will be to ensure the best emotional, spiritual, material, and physical needs of the individual infant.

This position offers the opportunity for growth and transition into the Director of Adoption Program.

Essential Duties and Responsibilities:

·         Handle inquiry calls for Adoptive families and birth parents.

·         Assist in interviewing, assessing, and evaluating adoptive applicants and birth parents as described in the Agency’s Adoption Manual.

·         Provide appropriate services and coordinate with other JFSA staff or community resources on behalf of infants, birth parents, adoptive couples, and foster families as described in the Adoption Agency’s Manual.

·         Represent JFSA in the adoption area in the community

·         Provide general support to the Director of Adoption Services.

·         Assist with birth parent consents, writing and filing reports to the court and adoption finalization process.

·         Be available after hours for birth parent contact

·         Assist in marketing the Agency’s adoption program and for public relations in the area

·         Attend and participate in Agency/community meetings and educational events as assigned

Minimum Qualifications:

·         Minimum of bachelor’s degree with demonstrated knowledge and experience in child welfare and adoption in the State of Nevada.

·         Have an active Nevada State Social Work license (LSW)

·         Exceptional time management skills.

·         Ability to effectively communicate with persons of all backgrounds and levels

·   Flexible to work after-hours and on-call time.

·         Non-judgmental attitude and ability to handle sensitive confidential issues

Physical Demands:

Ability to drive, sit, stand, and walk for extended periods of time. Ability to perform push/pull movements and to lift 10 lbs.

Position duties will be fulfilled in an outdoor and indoor environment.

Job Description                                                                                                      

Under the supervision of the Program Director, this position advances the mission of JFSA by coordinating the efforts of staff to effectively support individuals served by the Senior Lifeline programs. Additionally, this role provides direct supervision to case management staff.

Essential Tasks

Coordinate Programs

• Program Coordination: Coordinate and schedule activities to ensure smooth operations and service delivery. Ensure that all required assessments and annual documentation are completed on time.
• Resource Access: Collaborate with case management staff to help individuals access community services and resources tailored to their specific needs. Provide guidance to case management staff to ensure that those they serve can utilize these services, which may aid them in staying in their own homes.
•  Person Centered Planning: Coach case management staff to coordinate services and establish person-centered goals that help individuals achieve their personal aspirations and maintain independence in their homes. 

• Staff Training: Offer training and support to staff for effective case management and program delivery. Serve as the Welligent point person to ensure the system fulfills program requirements.
•  Event Management: Organize and lead training sessions and departmental events (such as congregate meals) to improve program effectiveness.

Supervision

•  Employee Oversight: Oversee non-exempt case management employees to ensure they achieve their performance goals.
•  Policy Compliance: Ensure case management staff follow departmental and agency policies, procedures, and legal regulations.
• Training Facilitation: Provide training sessions on essential policies and procedures for staff and conduct orientation for new hires.
• Performance Metrics: Collaborate with the Director to establish clear performance expectations for staff and regularly evaluate their progress to identify areas for improvement.

Implement Services

• Program Compliance: Supervise staff to ensure Senior Lifeline programs meet JFSA's expectations and grant regulatory requirements.
• Data Management: Keep precise records and databases in line with departmental/agency policies, ensuring proper documentation of services rendered. Collect and document program data for outcome measurement reporting (e.g., surveys, monthly reports, enrollment figures).
• Reporting Abuse: Follow mandated reporter regulations for suspected abuse cases and report them according to established protocols.
• Policy Adherence: Ensure that all actions comply with relevant agency policies and procedures.

Create Connections

• Collaborative Engagement: Work collaboratively with JFSA team members to ensure smooth transitions between departments and case managers. Attend the agency's monthly case management meetings.
• Inclusive Initiatives: Proactively pursue opportunities for inclusive initiatives that consider the needs of all individuals served. Attend external events, meetings, and training as necessary.

Develop and Maintain Effective Relationships

• Culture Building: Foster an inclusive culture that emphasizes retention, engagement, and development within the team and for individuals served.
• Professional Communication: Approach all interactions with professionalism and respect, promoting a supportive environment.
• Team Collaboration: Participate actively in team efforts to address challenges facing individuals served and work collaboratively to enhance service quality.
• Continuous Improvement: Strive for ongoing enhancements in service quality and teamwork among colleagues and individuals served.

Other Duties 

• Performs other duties as requested.

Prerequisite Qualifications

The candidate must meet the following criteria to be considered for employment in this position:

• Minimum of (5) years of experience working with seniors.
• Minimum of (3) year experience working as a case manager.
• Minimum of (3) year of experience managing direct reports in a social service setting.
• Required: valid driver's license and reliable transportation.
• Required: Prior to employment, fingerprint/ Criminal record background clearance initiated.
• Required for maintained employment: Must be able to successfully pass a background check.
• Required: 1st Aid and CPR certifications.
• Computer Skills: Microsoft Office products (e.g., Word, Excel, PowerPoint, etc.) required. Microsoft Outlook is required. 

Skills and Abilities

• Demonstrated leadership, personal and professional ethics, and an ability to inspire and motivate others.
• Ability to sit, stand, and walk for extended periods of time.
• Ability to maintain an orderly work environment, prioritize workload, and perform tasks in a prescribed and safe manner.
• Ability to self-direct daily work activities with little supervision.
• Demonstrates sensitivity to the multicultural diversity of the service population.
• Willingness to enroll in ongoing, free training to expand and develop skills.

Acknowledgment

This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position.  The Employee may be required to follow any other job-related instructions and to perform any other job-related duties requested.

This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

Assistant Case Manager

Department:  Senior Lifeline

Reports to:  Program Director

Under the direct supervision of the Program Director, provides program support to the management and staff.  The Assistant Case Manager position plays a critical role in supporting the Senior Lifeline Case Managers. The ideal candidate must work effectively as part of the JFSA team to accomplish the mission of the agency.  This includes developing and maintaining positive relations with those we serve, families, other agencies serving seniors, funding sources/other government agencies and all entities that provide services which overlap with programs provided by JFSA.  The Assistant Case Manager should be energetic, hardworking, and passionate about providing quality services to seniors in our community. This is a great first step opportunity for those who wish to gain experience in case management.

Tasks/Responsibilities

•        Ensure client records are kept in accordance with agency and program standards and guidelines.

•         Check all required documentation pertaining to the client and follow specific documentation procedures ensuring accuracy and completeness.

•        Assist case managers and update electronic data and information while following specific data entry policies and procedures.

•         Maintain, organize, and archive hard client files.

•        Collect data to complete initial intake forms.

•        Review all invoices and bills for accuracy.

•        Complete purchase orders as needed with attached invoices and submit for signature.

•        Provide information & referral to various community resources, as appropriate.

•        Maintain positive relations with clients, local community agencies and team members.

•        Maintain client confidentiality.

•        Maintain compliance with program guidelines and regulations.

•        Assist in completing special projects and events set forth by JFSA.

•        Perform other duties as assigned by the Program Director.

Education and Experience:

•        High School Diploma or Equivalent required

•        Bachelor’s degree in social services or a related field preferred.

•        2 years’ experience working with people is required.

Skills and Requirements:

•        Ability to pass a background check and drug screening.

•        Ability to work assigned work schedule.

•        Ability to work effectively and independently and as a team.

•        Ability to communicate effectively verbally and in writing.

•        Ability to work with individuals from various ethnic/cultural and socioeconomic backgrounds.

•        Proficiency in computers and software including Microsoft Word, Microsoft Excel, Microsoft Outlook and willing to learn additional data systems.

•        Have your own vehicle that can be driven daily (milage reimbursement given) and is fully insured.

•        Bilingual skills helpful. 

•        High School Diploma or Equivalent

•        Possession of a valid Driver's License is required.

Physical Demands: Ability to drive, sit, stand, and walk for extended periods of time. Ability to perform push/pull movements and to lift 25lbs regularly.

Assistant Case Manager

Department:  Emergency Service

Reports to:  Second Step Program Director

The Assistant Case Manager position plays a critical role in supporting the Second Step case managers The ideal candidate must have the ability to work effectively in a fast-paced environment, while being detail-oriented, and having exceptional communication. The Intake Specialist should be energetic, hardworking, and passionate about providing quality services within our community.

Tasks/Responsibilities

•       Ensure client records are kept in accordance with agency and program standards and guidelines.

•        Check all required documentation pertaining to the client and follow specific documentation procedures ensuring accuracy and completeness.

•       Assist case managers and update client level electronic data on the Homeless Management Information System (HMIS) following specific data entry policies and procedures

•        Maintain, organize, and archive hard client files

•      Collect data to complete initial intake forms.

•      Review all invoices and bills for accuracy.

•      Complete purchase Orders with attached invoices and submit for signature.

•      Review all checks and purchase orders for accuracy before mailing out.

•      Provide information & referral to various community resources, as appropriate.

•      Input client data in HMIS database.

•      Maintain positive relations with clients, local community agencies and team members.

•      Maintain client confidentiality.

•      Maintain compliance with program guidelines.

•      Assist in completing special projects and events set forth by JFSA.

•      Perform other duties as assigned by the Director of Emergency Services and Program Manager.

Education and Experience:

•      High School Diploma or Equivalent required

•      Bachelor’s degree in social services or a related field preferred.

•      2 years’ experience working with people is required

•      Possess a working knowledge of community resources within Clark County            

Skills and Requirements:

•      Ability to pass a background check and drug screening.

•      Ability to work assigned work schedule.

•      Ability to work effectively and independently and as a team.

•      Ability to communicate effectively verbally and in writing.

•      Ability to work with individuals from various ethnic/cultural and socioeconomic backgrounds.

•      Proficiency in computers and software including Microsoft Word, Microsoft Excel, Microsoft Outlook and willing to learn additional data systems.

•      Must have your own vehicle that can be driven daily( milage reimbursement given) and is fully insured

•      Bilingual skills helpful.

Physical Demands: Ability to drive, sit, stand, and walk for extended periods of time. Ability to perform push/pull movements and to lift 25lbs regularly.

Intensive Case Manager

Department:  Emergency Service

Unit: Second Step

Reports to:  Second Step Program Director

The Second Step Intensive Case Manager will work directly with homeless clients to create a professional case management plan and perform related duties as required to meet program guidelines.

The Intensive Case Manager should be energetic, hardworking, and passionate about providing quality services to clients in crisis situations including the unsheltered. This position is dependent on grant funding. This job description may be changed as needed and without notice by management.

Tasks/Responsibilities

·         Carry a caseload of no more than 19 clients, with housing as the priority

·         Conduct client assessment to determine client needs and set up a case plan to be followed.

·         Provide in home intensive case management to program eligible individuals

·         Complete all paperwork in a timely manner related to and for clients being assisted.

·         Case Manger will provide appropriate resources, tools, counseling to assist participants in achieving their case plan goals. Making referrals for services, following up, tracking, and documenting participant’s progress.

·         Maintain positive relations with clients, local community agencies and team members.

·         Document all client contact, maintain client files, and document all information

·         Be an active and collaborative member of the Emergency Services team at JFSA

·         Participate in various committee meetings and training related to community resources.

·         Maintain client confidentiality.

·         Report client concerns/ needs to Director in a timely manner

·         Maintain compliance with program guidelines.

·         Perform other duties as assigned by the director and as needed for the programs.

Education and Experience

·         Bachelor’s degree in social services or a related field preferred

·         2 years of case management

·         Experience working with the unsheltered

·         Ability to communicate effectively verbally and in writing.

·         Ability to work with individuals from various ethnic/cultural and socioeconomic backgrounds.

·         Basic computer knowledge is required

·         Possess a working knowledge of community resources within Clark County.

Skills/Requirements

·         Dependable transportation and a current, valid, NV Driver License are required

·         Ability to pass a background test And Drug screening

·         Ability to work assigned schedule.

·         Ability to be empathetic while maintaining appropriate boundaries

·         Ability to work effectively and independently.

·         Ability to climb stairs, walk, drive, lift, and carry up to 25 lbs daily

Physical Demands: Ability to drive, sit, stand, and walk for extended periods of time.  Ability to perform push/pull movements and to lift 25 lbs.

The Nevada Care Connection Case Manager provides person-centered case management to older adults, individuals with disabilities, and caregivers who face barriers in maintaining access to long-term supportive services. Responsibilities include conducting assessments, coordinating services, monitoring progress, and adjusting service plans based on changing needs. Case Managers also advocate for consumers to help them access and maintain essential programs and benefits, always supporting & honoring consumer choice.

The ideal candidate is compassionate, organized, and self-motivated, with strong communication and problem-solving skills.

Key Responsibilities:

·       Manage a caseload and provide ongoing case management support to consumers.

·       Conduct person-centered assessments to identify needs and develop individualized service plans.

·       Coordinate services and follow up to ensure referrals result in successful connections.

·       Conduct home visits within Clark, Esmeralda, Lincoln, and Nye counties, as needed.

·       Refer consumers to additional internal or external services as appropriate.

·       Provide direct and indirect advocacy to support access to services and benefits.

·       Maintain accurate and timely documentation in program databases such as Therap and Welligent.

·       Ensure compliance with confidentiality, HIPAA, and all program documentation standards.

·       Report consumer concerns, unmet needs, or service gaps to the supervisor in a timely manner.

·       Participate in the development or revision of program procedures to support efficient operations.

·       Attend relevant meetings and complete all required training as specified by ADSD Care Connection guidelines, including initial and annual training.

·       Assist with data collection for monthly, quarterly, and annual reporting.

·       Participate in outreach events, special projects, and other duties as assigned.

Education and Experience:

·       Bachelor’s degree in social services or related field preferred; equivalent experience considered.

·       Experience working with older adults required.

·       Experience with individuals with disabilities strongly preferred.

·       Knowledge of Clark County community resources required; rural resource familiarity a plus.

Skills & Abilities:

• Strong verbal and written communication skills.

·        Ability to work effectively with individuals from diverse cultural, ethnic, and socioeconomic backgrounds.

·        Excellent organizational skills, with the ability to manage time and tasks independently.

• Proficient in Microsoft Word, Excel, Outlook; open to learning new systems.

·        Ability to maintain confidentiality and adhere to HIPAA and agency privacy standards.

·        Comfortable working both independently and as part of a collaborative team.

·        Ability to work the assigned schedule reliably and consistently.

• Bilingual skills preferred but not required.
• Must pass background check and drug screening.

Additional Requirements:

• Valid Nevada driver’s license and reliable, insured transportation.
• Willingness to travel throughout Clark County and surrounding rural counties.

Working Conditions:

• Full-time position based in Las Vegas, NV.
• Includes fieldwork and travel for home visits.
• Must be able to sit, stand, walk, drive, and lift up to 10 lbs.