JOB SUMMARY:

The Hospice Care Consultant (HCC) is responsible for leading the business development activities to drive admissions and census within an assigned book of business. Through cross-functional cooperation, the HCC is responsible for the total value creation from the account relationships within the book of business. The HCC will be the primary face of the company to these referral sources and will develop business plans, marshal the company's resources to secure growth, build collaboration, and report success against these plans.

 

MAJOR JOB FUNCTIONS:

•         Promote and practice the Desert Valley Hospice mission and vision, "To honor life and          provide compassionate, high-quality care that enhances the lives of individuals with life limiting illnesses."

•        Develop, execute, and regularly evaluate strategic marketing plans including tactics designed to meet budgeted admission and census goals

•         Conduct strategic planning of assigned territory to identifying opportunities for additional or improved services to address customer needs

•    Learn and execute the company's consultative selling strategy to build sustainable relationships with targeted referral customers to include      accountability for all customer service measures in assigned accounts

•        Participate in sales meetings to include sales forecasting and strategic planning and analysis for assigned territory

•         Maintain professional and clinical competence including, but not limited to, hospice, palliative, and primary care eligibility requirements and criteria

• Maintain a comprehensive working knowledge of the business to include government agencies, major payer groups, key referral sources, and competitor's market positioning

•         Maintain a comprehensive working knowledge of community resources in order to assist customers in accessing community resources should services not be provided by the company

•     Exhibit compliance in the utilization of the company's Customer Relationship Management (CRM) program to manage accounts, contacts, calendar, routing schedules, and call notes

•      Ensure compliance to regulatory requirements and guidelines, corporate identity, and admission standards

•     Take initiative to develop and maintain relationships within the admissions department, as well as clinical personnel, to ensure effective communication both internally and externally for our referral customers

•      Maintain an organized approach to territory management

•      Maintain a professional personal appearance including your vehicle used for company business

•      Responsible for all sales administration duties including, but not limited to, expense reports, payroll time sheets, PTO requests, paperwork (POC) delivery, or pick-up when needed

•      All other duties as assigned

  

   REQUIREMENTS:

•   Bachelor's degree in marketing, business administration, or related field preferred

•    Three (3) years of experience in health care marketing, management, or hospice care operations is preferred

•   Demonstrate ability to market aggressively and deal tactfully with customers and the community

•    Knowledge of the business management process 

•   Proof of current automobile insurance and a valid driver's license 

•   Must have and maintain transportation to be used for work

 

 SKILLS/ABILITIES/KNOWLEDGE:   

     •   Knowledge of community resources, documentation, and program management

           •   Display sensitivity to feelings of the terminally ill and their families

•    Express or exchange ideas by means of the spoken word

•    Demonstrate good communication, negotiation, and public relations skills

•    Demonstrate autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities

•    Communicate effectively with people of all socioeconomic backgrounds

•    Display evidence of patient advocacy

•    Demonstrate flexibility by performing a variety of tasks without loss of efficiency or composure

• Apply specific criteria for admission and re-certification to establish the patient’s eligibility and appropriate levels of care.
• Assess the impact of the terminal diagnosis on the patient’s physical, functional, environmental, safety, ADL, and psycho-social needs, including risk for pathological grief.
• Assess all aspects of the patient’s pain and develop an individualized pain management plan.
• Assess the ability of the caregiver to meet the patient’s immediate needs at the start of care and throughout care.
• Develop an individualized palliative plan of care based on the needs identified which demonstrates the management of discomfort and provision of symptom relief.
• Determine the scope and frequency of services based on acuity and patient/family needs.
• Implement the care plan utilizing appropriate preventative and rehabilitative nursing procedures.
• Consult and collaborate with the interdisciplinary team and others involved in the patient’s care.
• Coordinate all patient/family services and participate in prioritizing the needs of members of the interdisciplinary team.
• Use the case management approach, referring to other services as needed.
• Support, consult, and educate the patient, family, and caregiver regarding the disease process, self-care techniques, end-of-life cares, and managing ethical concerns.
• Document nursing assessments, care plans with problems, appropriate goals and interventions identified, care provided, and patient/family outcomes demonstrating progress toward established goals.
• Document and communicate information using current processes and technology available to Agency.
• Attend Interdisciplinary Group meetings and participate in care plan revision/update.
• Work in a team approach with members of the interdisciplinary team to evaluate ongoing patient/family responses to and satisfaction with care.
• Support the patient’s and family’s unique spiritual and cultural beliefs.
• Provide holistic, family-centered care across treatment settings to improve quality of life.
• Perform duties consistent with the Nursing Practice Act including the Standards of Competent Performance.
• Demonstrate the ability to correctly use and direct the use of medical supplies and equipment.
• Provide specialized hospice training to other staff the patient’s family and informal caregivers to ensure adequate care.
• Participate in the On-Call rotation as requested.
• Participate in orientation, in-service education, and performance improvement.
• Prepare and submit, as directed, all case documentation and required payroll information according to Agency policy.
• Prepare re-certification and discharge paperwork as appropriate and submit timely.
• Evaluate own needs for support and communicate concerns to manager.
• Consistently display a professional appearance and conduct in all settings.
• Assume responsibility and display reliability for the completion of all tasks, duties, communications, and actions.
• Support the mission, vision, and goals of the Agency.
• Participate in performance improvement activities.
• Abide by Agency policies and procedures.
• Accept other duties as assigned.

• Current, active license in the state of Arizona Board of Nursing, pursuant to ARS Title 32, Chapter 15 including fingerprint checks Current CPR, health clearance, and clinical skills self-assessment.
• Minimum of one year of professional nursing experience and BSN or one year of professional nursing experience within the last 3 years.

• Assist patient with personal hygiene, elimination, nutritional support / feeding, ambulation and exercise, and medication reminders according to the patient’s needs and nursing orders. 
• Provide care consistent with written instructions. 
• Provide support for and reinforce the team’s teaching of patient’s caregivers. 
• Perform other related supportive tasks as specified by Agency policy. 
• Communicate with the hospice nurse regarding services provided, significant findings regarding the patient’s functional status and change in care needs, and changes in condition. 
• Document the care provided and the patient’s response to care. 
• Prepare and submit, as directed, all case documentation and required payroll information according to Agency policy. ▪ Participate with the interdisciplinary team in the development and implementation of the patient’s and family’s plan of care. ▪ Provide services within the Agency's catchment area. 
• Acknowledge patient rights including privacy and confidentiality. 
• Consistently display a professional appearance and conduct in all settings.  
• Interact with internal and external customers using positive and professional approach. 
• Assume responsibility and display reliability for the completion of all tasks, duties, communications and actions. ▪ Support the mission, vision and goals of the Agency. 
• Participate in orientation and performance improvement activities. 
• Participate in in-service education earning 12 contact hours per year. 
• Abide by Agency policies and procedures. 
• Accept other duties as assigned. 

• Must have visual and hearing acuity and be able to communicate clearly verbally. 
• Must be able to read, write and speak English fluently. 
• May be exposed to minor hazards/communicable diseases. 
• Physically active walking, standing, bending, lifting, and climbing stairs. 
• Must be able to perform fully assisted transfers, with or without transfer devices. 
• Must not have any back lifting/moving restrictions. 
• Must provide proof of auto insurance upon hire and each renewal and maintain a safe driving record. 

• A training program and competency evaluation pursuant to Federal/State law
• A competency evaluation program pursuant to Federal /State law 
• A state approved nurse aide training and competency evaluation program pursuant to Federal/State law and is currently listed in good standing on the state nurse aide registry
• A state licensure program pursuant to Federal/state law 
• NOTE: Aide must NOT have had a continuous 24-month gap in furnishing services for compensation since program completion. 
• DMV and criminal background check/OIG Exclusion list/National Sex Offender Registry/fingerprint card as appropriate. Current CPR, TB and health clearance  
• Completed skills assessment 
• Successful passage (80%) of Agency competency exam and core competency checklist 
• Have the orientation and training appropriate to the care of the patient and his/her family 

POSITION:                            Chaplain

REPORTS TO:                     Director of Nursing

JOB SUMMARY:

This position is a member of the Hospice Interdisciplinary Team and is responsible for the provision of spiritual support to, patients and families in keeping with the patient/family's desire and belief system in accordance with the plan of care and consistent with the mission, vision and goals of the Agency.

DUTIES AND RESPONSIBILITIES

·         Acknowledge and respect the patients and family’s beliefs, culture and values related to life's meaning including suffering and loss, and desire for services/support.

·         Assess the spiritual status of the patient, family and caregiver.

·         Develop an individualized spiritual plan of care which demonstrates spiritual support as needed and defined by the on-going wishes and needs of the patient / family.

·         Provide meditation, counseling, prayer, sacred rituals or practices, active listening and supportive presence, as appropriate.

·         Work with other professionals in resolving spiritual / ethical issues.

·         Document the spiritual assessment, goals for spiritual care, plan of care, care and services provided, and the patient's / family's response to the spiritual care.

·         Assist with funerals and memorial services as requested by patient and/or family.

·         Communicate with and support the involvement of local clergy and/or spiritual counselors as possible and as desired by the patient, family and caregiver.

·         Attend Interdisciplinary Group meetings and participate in care plan update.

·         Consult with and provide education to interdisciplinary team members, patients / families about spirituality related care and service.

·         Work in a team approach with members of the interdisciplinary team to evaluate patient / family responses to and satisfaction with care.

·         Upon request, meet with individual staff regarding personal spiritual issues that may affect their ability to function effectively.

·         Provide bereavement support to staff.

·         Participate in development of approaches to meet staff counseling needs.

·         Acknowledge patient rights including privacy and confidentiality.

·         Consistently display a professional appearance and conduct in all settings.

·         Interact with customers using positive and professional approach.

·         Assume responsibility and display reliability for the completion of all tasks, duties, communications and actions.

·         Support the mission, vision and goals of the Agency.

·         Maintain professional growth and development.

·         Participate in performance improvement activities.

·         Abide by Agency policies and procedures.

·         Accept other duties as assigned.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Work is mostly sedentary combined with moderate amounts of walking and standing. Must have visual and hearing acuity. Must be able to communicate clearly verbally. Must be able to read, write and speak English fluently. Attends and participates in activities off site as necessary. Must provide proof of automobile insurance upon hire and at each renewal and maintain a safe driving record.

EDUCATION, EXPERIENCE AND TRAINING

·         Appropriate ministry certificate or chaplain/ministry experience.       

·         Ability to be open, flexible and ecumenical.

·         Experience in working with patients/families dealing with life threatening illness and death.

MACHINES, TOOLS, EQUIPMENT and WORK AIDS

·         Office equipment, personal computer for word processing and database, and telephone/voice mail.